NZPS 2024 webinar series: Conversations Inviting Change (CIC)

NZPS 2024 webinar series: Conversations Inviting Change (CIC)

02 May 2024

Tēnā koutou NZPS members

The NZ Pain Society (NZPS) presents the 2024 webinar series on various pain education topics relevant to clinical practice, education, and research.

Title: Conversations Inviting Change (CIC): An Introduction to Narrative Based Practice in Health Care

Conversations Inviting Change (CIC) arises from the simple idea that everyone – whether as a patient, client, learner or colleague – can benefit from telling stories about their experiences and being skillfully questioned about these.

CIC can be applied in:

  • Person-centred consultations with individuals and families
  • Supervision, coaching and mentoring
  • Team development and facilitation
  • Conflict resolution
  • Training in reflective practice and professionalism
  • Action learning sets and collaborative learning groups
  • Leadership and management
  • Creating a culture of respect

CIC is effective in helping people to move on when they feel stuck, and ideal for difficult or challenging encounters. It is especially effective when professionals need to balance attentiveness to the client’s story with considerations of safety, quality of care, best evidence, or statutory roles.

CIC is based on narrative studies, communication theory and systems thinking. It was first developed at the Tavistock Clinic in London by John Launer and Caroline Lindsey as an approach to healthcare consultations and peer supervision. Since then, it has been introduced to many thousands of people in the United Kingdom and around the world through workshops and short courses, as well as a longer course for becoming a CIC trainer. It has been taught in the National Health Service in England for over twenty years for training health professionals in supervision skills. You can learn more about CIC including podcasts, videos and publications at

Objective: This introductory webinar will offer a general introduction to CIC as well as a focus on pain and symptoms without clear explanations.

Date and time: 2 May 2024; 7-8:30 pm (NZST)

Click here to register for this webinar.


Chair: Dr Hemakumar Devan, University of Otago, Wellington/Te Whatu Ora Capital, Coast and Hutt Valley.

Invited Speakers:

Clair Jacobs (She/her), Senior Lecturer (Professional Practice) Physiotherapy Brunel University. Clair works clinically as Physiotherapy Clinical Lead at INPUT Pain Management, Guys and St Thomas NHS Trust alongside Pain and Leadership teaching both in the Physiotherapy Division and External.

Clair has worked in chronic pain management for most of her career in secondary and tertiary service including overseas. She is interested in psychologically informed and narrative approaches in health care. She is serving on National/International committees including Co-Chair of the Physiotherapy Pain Association, Previously Education Lead since 2019 and Vice-Chair of Pain and Trauma SIG, IASP (Pain of Torture, Organized Violence, and War SIG). She has graduated in Certificate Professional Achievement in Narrative Medicine at Columbia University and completed the Conversations Inviting Change Narrative Approaches training of trainers’ course.

Diarmuid Denneny (he/him) is past chair of the Physiotherapy Pain Association in the UK. For many years he was lead physiotherapist at the Pain Management Centre (PMC), the National Hospital for Neurology and Neurosurgery, University College London Hospitals. Clinically he is an advanced practitioner physiotherapist and independent prescriber.

Diarmuid is currently on a doctoral fellowship at Brunel University, UK, and is also lead physio for the online Leva pain clinic. He has published peer reviewed articles relating to physiotherapy practice in pain. Diarmuid was a member of the guideline development committee for the NICE chronic primary pain guidelines (NG193). He also has interests in the non-medical management of Complex Regional Pain Syndrome.

Diarmuid is a member of the organising committees for the Footsteps Festival (a co-produced collective for people living with pain) and the Global Alliance for Partners for Pain Advocacy (GAPPA). He has an interest in communication skills development and psychologically informed practice. Additionally, he is interested in the role for physiotherapists in supporting people who have pain and medication related issues.

We hope you can participate!

Stay tuned for information about our 2024 Webinar Series.

Payment:  Free to NZPS Members and APS Members, Non-members $20
Please register on or before 30 April 2024.  Once you are registered you will receive a confirmation email containing information about joining the webinar.

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